Shipping policy

Thank you for shopping with Jasminesie. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons, holidays, or promotional events, processing times may be slightly extended.

Shipping Time

Estimated delivery times after your order has been shipped are:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination and selected shipping method.

From time to time, Jasminesie may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Jasminesie is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information.

If you need to change your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: hello@jasminesie.com

Phone: +1 281-827-4631

Thank you for choosing Jasminesie. We appreciate your trust and look forward to providing you with a smooth shopping experience.